Hushmail
Hushmail provides a secure, encrypted email accounts, which are free to use. Once you have an account, you email, you then register with the counselling service. We identify clients by a number, though names are filed securely in a separate place.
Skype
Skype offers a secure chat environment, through text messaging or internet telephone chat. It works in a similar way to Microsoft Messenger, ICQ, Yahoo Messenger and other well-known chat software. It's free, and once you have an account, you can register with the counselling service and provide your contact identity.